At Cloud Nest World, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Products that are damaged, used, or not in their original condition may not be eligible for a return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return period. Include your order details and reason for return. Once your request is approved, we will provide instructions on how to proceed.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed within 5–7 business days. Since we offer Cash on Delivery only, refunds will be issued through a mutually agreed method, such as bank transfer or another convenient option.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Exchanges
We only replace items if they are defective or damaged. You must request an exchange within 7 days of receiving the product by contacting our support team.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene and safety reasons, especially if they have been opened or used.
Order Issues
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will work quickly to resolve the issue and provide a replacement or refund where applicable.
Shipping for Returns
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]